Office of Information Technology
Services

Our Role

Our Goal and Commitment is to provide the technological leadership to facilitate advancements in learning and educational discovery through innovative strategy. We have worked diligently to enhance an Information Technology environment that provides state-of-the-art technology, which enables our students and faculty to work in a quality learning setting.

Our Vision

Fisk University provides a technological environment that best facilitates and nurtures the intellectual and social development of its students to enhance teaching and learning . Faculty, staff and students confidently utilize more options and have greater flexibility in effectively communicating with each other.

 

The Mission

Our mission is to provide reliable and sustainable technology services in a timely and stewardly manner. We are committed to meeting the needs of all students, faculty and staff by equipping and supporting the Fisk University community with quality resources in technology.

In support of this mission, we strive to:

  • Work with the university community to identify and deliver quality service and solutions that meet the information technology needs of faculty, students and staff.
  • Provide leadership and planning for the effective and informed use of technology and the thoughtful exploration of emerging technologies.
  • Create, communicate, and implement rational funding models for information technology initiatives and services.
  • Promote the professional development of IT staff.
  • Exceed customer expectations through our professionalism, courtesy, consistency, and commitment to excellence.

Contact Information

Office of Human Resources
John Hope and Aurelia E. Franklin
Library Lower Level
Fisk University
1000 17th Ave. N.
Nashville, TN 37208

Help Desk Hours
Mon-Friday | Walk-In
8:00am - 5:00pm

Mon-Friday | Call-In
8:00am - 5:00pm

Contact
Email support: 
Support by phone: 615.329.8693
Walk-in: John Hope and Aurelia E. Franklin Library Lower Level

For HR-related matters, please email 
For Benefits-related matters, please email 
For Wellness-related matters, please email 
For Fisk Employee time management portal, please visit www.paycom.com

The ITS Help Desk provides in-person notebook and desktop support free of charge to students, faculty and staff.

We have knowledgeable and helpful technicians who work diligently to provide thoughtful solutions for the needs of the campus.

The time frame for service is 3 to 5 business days. ITS will not perform any actions that will affect the data on the system without first contacting the owner of the system to inform him/her of such actions. This does not apply to hardware failures that affect the data on the system.

If we do find any issues such as spyware related or reoccurring issues we will reach out to you to inform of our finding and offer solutions for every case. ITS  reserves the right after investigating and reviewing to refuse service and/or remove any illegal or problematic software found on the system

ITS Instructions for Students